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Edoque

Edoque

Scaling & Operational Efficiency (COO)

Managing Edoque operations (warehouses, logistics, procurement) and data-driven process transformation for profitability

220M+
RUB/year operations
−3%
delivery costs
−2%
assembly costs
−4 min
avg assembly time
e-commerceoperationsmanagement

Context

Edoque is a delivery service for farm-fresh and premium food products. The company's growth required a shift from manual management to systematic unit economics and operational cost control.

Challenge

Optimize variable costs, implement a KPI/OKR culture, and overhaul the company's financial model to fix errors in profitability calculations.

Actions & Solutions

Data-Driven Management: Built real-time dashboards for monitoring KPIs across every department (warehouse, procurement, logistics).

Logistics Optimization: Implemented fuel cards and changed the courier payment scheme, delivering direct cost savings.

HR Decisions: Carried out a difficult but necessary 20% warehouse staff reduction during off-season to maintain financial stability, followed by hiring effective managers.

Financial Audit: Together with consultants, updated the financial model, eliminating errors in debt and expense calculations.

Results

220M+
RUB/year operations
−3%
delivery costs
−2%
assembly costs
−4 min
avg assembly time
Built a culture of data-driven decision-making that enabled the company to manage resources effectively even during crises. Operational team under management — 50+ people.

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